1. RETURN ELIGIBILITY

We accept returns only for eligible products that meet the conditions mentioned in this policy.

A return request must be raised within [7] days of receiving the order.

The product must be unused, unworn, unwashed, and in its original condition.

The product must have all original tags, labels, packaging, and accessories attached.

The product must not have any stains, perfume smell, makeup marks, damage, alterations, or signs of use.

The product must be returned with the original packaging and invoice or order details, wherever applicable.

Products that do not meet these conditions may not be accepted for return.

2. PRODUCTS THAT CANNOT BE RETURNED

Certain products may not be eligible for return or exchange due to their nature.

Products marked as “Non-Returnable” or “Final Sale” cannot be returned unless the product is received damaged, defective, or incorrect.

Customized, personalized, altered, or specially prepared products cannot be returned.

Products purchased during clearance, special promotional offers, or final-sale events may not be eligible for return.

Used, washed, altered, damaged, or stained products cannot be returned.

Any product that does not satisfy the return conditions mentioned in this policy may be rejected.

3. RETURN FOR DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

You may be required to provide clear photographs or videos showing the product, packaging, shipping label, and the issue with the product.

Our team will review the information provided and determine whether the product qualifies for a return, replacement, exchange, or refund.

If the issue is confirmed to be our responsibility, we may arrange an appropriate resolution depending on product availability and the nature of the issue.

4. WRONG PRODUCT RECEIVED

If you receive a product different from the one you ordered, please contact us within [48 hours] of delivery.

Please provide your order number along with clear photographs of the product received and the packaging or shipping label.

After verification, we may arrange a replacement, exchange, or refund as applicable.

5. RETURN PROCESS

To request a return, please contact us using the contact details provided on our website.

Please include your order number, name, contact details, reason for the return, and photographs or videos of the product if requested.

Our customer support team will review your request and provide further instructions.

If the return request is approved, you will receive instructions regarding the return shipment.

Please do not send products back to us without receiving return confirmation or instructions from our team.

6. RETURN SHIPPING

For returns due to personal preference, such as change of mind, color preference, design preference, or incorrect selection by the customer, return shipping charges may be applicable.

For products that are confirmed to be damaged, defective, incorrect, or incorrectly fulfilled by us, we may bear the applicable return shipping cost, subject to verification.

The applicable return shipping charges, if any, will be communicated to you before the return is processed.

7. EXCHANGE POLICY

Eligible products may be exchanged subject to availability.

The product being exchanged must meet all return eligibility conditions.

If the requested replacement product is unavailable, we may offer an alternative product, store credit, or refund, depending on the circumstances.

Any difference in product price may need to be paid by the customer or may be refunded, as applicable.

8. REFUND ELIGIBILITY

Once the returned product is received and inspected, we will determine whether the refund is approved.

If the return is approved, the refund will be processed through the applicable payment method or another suitable method communicated by our team.

Refunds will generally be processed after the returned product passes our quality inspection.

If the returned product does not meet the eligibility requirements, the refund may be rejected.

9. REFUND PROCESSING TIME

After the returned product has been received and approved, refunds will generally be initiated within [5–7] business days.

The actual time taken for the refund to appear in your bank account, card, UPI account, or other payment method may depend on the payment provider or financial institution.

We are not responsible for delays caused by banks, payment gateways, or other third-party financial institutions.

10. SHIPPING CHARGES

Original shipping charges, if separately charged, may be non-refundable unless the return is due to an error on our part, a damaged product, a defective product, or an incorrect product being delivered.

Any applicable return shipping charges or other deductions will be communicated to the customer before processing the refund.

11. CANCELLATION POLICY

You may request cancellation of your order before the order has been processed or dispatched.

Once an order has been packed, shipped, or handed over to the delivery partner, cancellation may not be possible.

If cancellation is approved before dispatch, the applicable refund will be processed according to the payment method used for the purchase.

For customized or specially prepared products, cancellation may not be possible once processing has started.

12. REFUND FOR PREPAID ORDERS

For prepaid orders that qualify for a refund, the refund will generally be processed to the original payment method used during checkout.

The refund may take additional time to reflect depending on your bank, card issuer, UPI provider, payment gateway, or other financial institution.

13. CASH ON DELIVERY ORDERS

For Cash on Delivery orders, if a refund is approved, we may request appropriate bank account, UPI, or other payment details from the customer to process the refund.

Customers should provide accurate payment information to avoid delays.

We will not be responsible for delays or failed transfers caused by incorrect payment information provided by the customer.

14. REFUSED OR UNDELIVERED ORDERS

If an order is returned to us because the customer refused delivery, provided an incorrect address, was unavailable for delivery, or failed to accept the package after multiple delivery attempts, additional shipping or handling charges may apply.

Any refund for such orders will be processed after deducting applicable shipping, return, or handling charges, where permitted.

15. PRODUCT COLOR AND APPEARANCE

We make reasonable efforts to display product colors and images as accurately as possible on our website.

However, the actual color of a saree may appear slightly different due to lighting conditions, photography, screen settings, device displays, and other factors.

Minor variations in color or appearance that do not constitute a manufacturing defect may not qualify for a return or refund.

16. SAREE-SPECIFIC VARIATIONS

Sarees may have minor variations in weave, texture, print placement, embroidery, color, or finishing due to the nature of the fabric, manufacturing process, handwork, or traditional production techniques.

Such minor variations may not be considered defects and may not qualify for a return or refund.

17. QUALITY INSPECTION

All returned products may be inspected by our team before a return, exchange, replacement, or refund is approved.

If the product is found to have been used, washed, altered, damaged, stained, or otherwise not in its original condition, the return may be rejected.

18. RETURN REJECTION

We reserve the right to reject a return request if the product does not satisfy the eligibility conditions mentioned in this policy.

If a return is rejected, we may return the product to the customer, subject to applicable shipping or handling charges.

19. SALE AND DISCOUNTED PRODUCTS

Products purchased during sale periods, promotional campaigns, clearance sales, or special discount offers may have different return or exchange conditions.

Any special return conditions applicable to a particular sale or product will be clearly communicated on the relevant product page or during checkout.

20. STORE CREDIT

In certain circumstances, we may offer store credit instead of a direct refund.

Store credit may be subject to an expiry period and other applicable conditions, which will be communicated to the customer at the time it is issued.

21. HOW TO CONTACT US FOR A RETURN OR REFUND

For return, exchange, replacement, cancellation, or refund requests, please contact us using the details below.

Store Name: VK Saree House

Email: [Email Address]

Phone: 8074229392

Address: kacheripet,Near Old Bus Stand,KAKKINADA-533001,A.P

Website: VK Sareehouse

Please mention your order number in all communications so that we can process your request efficiently.

22. POLICY CHANGES

We reserve the right to modify or update this Return and Refund Policy at any time to reflect changes in our business practices, products, services, or applicable legal requirements.

Any updated policy will be published on this page with the revised “Last Updated” date.

23. CUSTOMER ACKNOWLEDGEMENT

By placing an order through our website, you acknowledge that you have read and understood this Return and Refund Policy and agree to the terms and conditions mentioned above.

VK share House reserves the right to make the final determination regarding return, exchange, replacement, and refund requests based on the applicable terms of this policy.